COVID-19: We can help you Maintain Business Continuity

Manage the customer Experience

how we can help

  • Instant Provisioning
  • Free of Charge Expert Advise
  • Technical and Configuration Support
  • Flexible Pricing
  • Fixed Budget Plans
  • Volume and Term Discounts
  • Free Trials

our customers love us

What we can do

Work From Home Solutions

Connect employees with customers seamlessly from anywhere

Secure Access

Secure web access supporting remote workers

Manage Demands

Manage and distribute customer demand

OmniChannel

Voice - Chat - Message - SMS - Social

Automate Customer Service

Chat Bots and comprehensive help resources

Automatic Scaling

We automatically scale to your needs

Global Coverage

No matter where your customers are we can connect them to you

Manage the customer Experience

Provision a Quickstart

iConnecTel provide the incremental building blocks needed to enable organisations to quickly start managing, learning, and adapting the consumer experience resulting in better performance.  We provide proven solutions and expertise that enables digital transformation and successful management of consumer experience.

Help BOT


Add a customisable digital help assistant to your website, providing visitors with context driven access to your organisation’s resources. Add existing resources addresses, automate behaviour and monitor real-time performance. Provide consumer profile driven options using AI or predetermined templates.

Virtual Office


Provide a collaborative online digital workspace to enable remote employees to connect using the channels, telephones and networks most convenient for them. Maintain communications, share and respond to customers effortlessly with omni-channel communications and intelligent chat and call routing.

Voice Queue Manager


Eliminates hold-times and reduces your call queues by allowing callers to request a free return telephone call instead of waiting on-hold. Callers can choose to receive the call at a convenient time, either later that day or at a mutually convenient time in the next seven days for example.

Virtual Contact Centre


A cloud-based contact centre designed to improve connection handling. Provides your organisation with a multi-channel contact centre designed to improve customer service, reduce shrinkage, increase service levels and decrease overheads. Scale with ease and enable Agents to work from home or indeed any location while responding to voice and message requests. Monitor KPIs in real-time.

Chat/Chat BOT


Consumers can connect to a company representative as they continue to view your website. Their questions can be quickly and easily answered either using a Chat Bot or by a live operator. Share supplemental media to support customer queries, route consumers to specialists based on their profile. Monitor performance in real-time.

Click to Call


Offer visitors a convenient and effective Call-to-Action that directly connects them to your organisations voice channels. Talk to customers and see what they are looking at online. Share documents, act as a concierge or provide specialised assistance based on a consumer's profile and behaviour. Give consumers the opportunity to request a callback from a CSR at a convenient time, within the hours you define.

Virtual IVR


Leverage your organisations interactive voice response menus. Mirror navigation of these menus on your website and provide a convenient way for consumers to get connected to the right resources at the right time. Provide your organisation the benefit of being able to share media with a caller whilst talking with them.

Call Scheduler


Invite visitors to request a callback at a convenient time. Send email, SMS or transfer a call to the scheduler. Send SMS/email reminders prior to the call, allow them to connect without dialling or delay or reschedule a call at their convenience. Manage your capacity and hours of operation seamlessly to ensure consumers get connected.

Marketing Dialler


Conduct outbound telephone campaigns at targeted consumers by utilising your available capacity from one to many agents. Ensure regulatory compliance and consumer privacy. Monitor the performance of campaigns in real-time. Zero integration with your existing telephony environment. Full support for a remotely distributed workforce.

Virtual IVR


Leverage your organisations interactive voice response menus. Mirror navigation of these menus on your website and provide a convenient way for consumers to get connected to the right resources at the right time. Provide your organisation the benefit of being able to share media with a caller whilst talking with them.

Call Scheduler


Invite visitors to request a callback at a convenient time. Send email, SMS or transfer a call to the scheduler. Send SMS/email reminders prior to the call, allow them to connect without dialling or delay or reschedule a call at their convenience. Manage your capacity and hours of operation seamlessly to ensure consumers get connected.

Marketing Dialler


Conduct outbound telephone campaigns at targeted consumers by utilising your available capacity from one to many agents. Ensure regulatory compliance and consumer privacy. Monitor the performance of campaigns in real-time. Zero integration with your existing telephony environment. Full support for a remotely distributed workforce.

SMS CallBack


Connect your SMS messaging campaigns to your existing connection systems, enabling convenient, smart and seamless user experiences. Monitor the success of campaigns in real-time.

flexible pricing

Designed for Innovation and Agility - Avoid Fixed Costs and being Lock-in

FREE

Monitor Performance
Trial New QuickStarts
£ 0 Monthly
  • No Commitment
  • Connection Credits
  • Expert Support
Get Started

PAY AS YOU GO

Usage Based Pricing
Set Your Budget Limit
£ Budget Monthly Max
  • No Commitment
  • Connection Credits
  • Expert Support

VOLUME DISCOUNTS

Discount with Growth
Automatically Applied
£ Volume Discounts
  • No Commitment
  • Connection Credits
  • Expert Support

TERM DISCOUNTS

Discounts with
Term Periods
£ Term Discounts
  • Term Commitment
  • Connection Credits
  • Expert Support