Digital Assistant Platform to Design & Manage
Digital Customer Journeys

A clear proven method for Transforming
your Offline Business to Digital Business

Digital Assistant Platform Unlocks the Power to....

Re-imagine how you Design & Manage Digital

Customer Journeys ....Your Way!

Especially when Connecting Online
Customers to Offline Resources

Upgrade your Call-to-Action Addresses....
from "dumb" web buttons to "Smarter"
Digital Assistants

Customer Engagement
Mission Specialist

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

A clear proven method for Transforming
your Offline Business to Digital Business

Digital Assistant Platform Unlocks the Power to....
Re-imagine how you Design & Manage Digital
Customer Journeys
....Your Way!

Especially when Connecting Online
Customers to Offline Resources

Upgrade your Call-to-Action Addresses....
from "dumb" web buttons to "Smarter"
Digital Assistants

Customer Engagement
Mission Specialist

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

Eliminate Connection Roadblocks that make your Digital

Customer Journeys Painful ....Everyone will Thank You!

Connection Roadblocks are not having Control of how you Design & Manage Digital Customer Journeys. Connection Roadblocks lead to User Connection Hell. Connection Roadblocks leave you struggling to get your Job Done ....their way.

Digital Customers Feel Powerless when they...

Can't get help finding answers that are stopping them from making forward progress on their Jobs-to-be-Done.

Tired of wasting time in the endless games of telephone tag.

Are frustrated with "Your Call is Important ...please wait ...please wait"

Wishing they had a trusted meaningful relationship with their solution partner.

Struggle with finding the right resource, at the right time, in the right way to solve their needs

Anxiety around not knowing when, who, where, why, what or how their problem is being solved.

If you don't own the Digital Customer Journey Experience you will be disrupted.

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

Unlock the Power to Control the Design & Management
of Digital Customer Journeys

iConnecTel's Digital Assistant Platform with over 100; Unified Communications, Customer Engagement and Context Services Empowers Customer Engagement Mission Specialists to Design & Manage Digital Customer Journeys ....Your Way!

Empowers

You to control; who, what, where, when, why & how to get Job Done ....Your Way!

Differentiates

You from the Status Quo to get Job Done...Your Way!

Improve KPI's

+10x performance gains in 30 days for pennies per Job Done ....Your Way!

iConnecTel's Digital Assistant Platform is a Disruptive Technology.

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

The Digital Assistant Platform…

Unlock the Power to Control Sync between Online Customers & Offline Resources

What Web Content Management Systems do for Information - iConnecTel’s Digital Assistant Platform does for People, Places & Things …we digitize access to People, Places & Things - Unlocking the Power to Control the Design & Management of Digital Customer Journeys ….Your Way!

What Uber & Amazon spent Billions on in creating Digital Customer Journeys that disrupted the taxi & retail industries - iConnecTel provides to you, for pennies, in a toolbox of services on its Digital Assistant Platform ….only better!

Within hours, you can be benefitting from Digital Customer journeys that Sync your Online Customers with your Offline Resources like: People, Product API’s, Enterprise Applications, Communication Addresses, Operations Reports, Offline Information, Business Processes & Digital Tools.

iConnecTel's Digital Assistant Platform with over +100; Unified Communications, Customer Engagement and Context Services Empowers Customer Engagement Mission Specialists to Design & Manage Digital Customer Journeys ....Your Way!

….Digital is about Connecting in new ways ….better ways

Customer Engagement
Mission Specialist

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

Re-imagine control to Design & Manage Digital Customer Journeys

We have been on this journey since 1997. We understand the problems you face on a daily basis. Struggling to Design & Manage Digital Customer Journeys ....Your Way!

Feeling powerless over the Connection Roadblocks that system owners place in your way. Challenging your ability to improve your KPI outcomes. Their way is just ...wrong.

With iConnecTel's Digital Assistant Platform your mission will become easier. Connection Roadblocks simply vanish.

You will have more time to focus on what really matters.

Experience freedom to Control how you Design & Manage Digital Customer Journeys....Your Way!

Customer Engagement
Mission Specialist

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

The Critical Insight...

Disrupt Control of SYNC from System Owners to
Job-To-Be-Done Owners

The Design & Management of Digital Customer Journeys, at its core, is facilitating the SYNC of Jobs-to-be-Done. A Digital Customer Journey is a Customers Job-to-be-Done. To the Customers Job-to-be-Done you need to SYNC the Enterprise Resources of: people, product API's, offline information, enterprise systems, business processes, digital content and digital tools - each of which are the complimentary Jobs-to-be-Done in order to achieve your Customers outcome.

Facilitating the SYNC between Jobs, adding Context to Personalise, and making it come alive with multi model tools to create a Meaningful Experience is what makes it a Digital Customer Journey.

Value is Created when Two or More Resources are Connected.

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

The Critical Insight...(continued)

End-to-End Customer Journey Management...

The Challenge is, as the Designer & Manager of Digital Customer Journeys, the Control of SYNC is embedded with the System Owner - and not with the Designer. Not having Control of SYNC is the root cause of Connection Roadblocks.

In addition, as the Designer & Manager of Digital Customer Journeys, you need a tool box of services that allows you to manage Context, especially between enterprise resources. Context is a critical capability in order to deliver "Personalised" Digital Customer Journeys.

Finally, as a Designer & Manager of Digital Customer Journeys, you need a tool box of multi modal services to make the Digital Customer Journeys become a "Meaningful" Experience. Instead of a path that feels like you are being aimlessly passed from one system to the next.

iConnecTel's Digital Assistant Platform Unlocks the Power to Design & Manage Digital Customer Journeys that Eliminate Roadblocks, are Personalised, and create Meaningful Experiences.

Digital Customer Journeys ....Your Way!

The History of your Connections, Defines the Velocity of your Business...

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

The Secret Sauce...

Digital Assistant Platform Unlocks the Power of Control over SYNC, Eliminating Connection Roadblocks to get the Job Done ....Your Way!

How does a Digital Assistant work...

Digital Assistants Answer any Network Address with a Customisable UI

Empowers you to Subscribe to one or more Job’s-to-be-Done

Empowers you to Select and Customise a Contextual Identity for the Job-to-be-Done

Empowers you to manage the End-to-End Session of the Job-to-be-Done, regardless of Networks or Resources connected

Automatically captures Data in Real Time for Historical, Current and Predictive Reporting, Audit, Event Triggers, Compliance and Analysis

FIRST you define your technologies, and then your technologies define you.

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

The Plan...

Upgrade your Call-To-Action Addresses...
From "dumb" web buttons to "Smarter" Digital Assistants

It only takes 30 seconds, to Register and select a pre-configured QuickStart bundle to get you going fast.

Auto guided, Point'n'Click configurations empower you to customise your Digital Assistant, ready to be Published in hours, not months.

In Real-Time know, who, what, where, why, when and how resources are Connecting to get your Jobs Done ....Your Way!

Experience Freedom from Connection Roadblocks, Watch KPI's Soar. Everyone will Thank You!

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

Customer Engagement Mission Specialists

iConnecTel’s Digital Assistant Platform empowers you to Design & Manage Digital Customer Journeys. Eliminating the Connection Roadblocks, stopping you from getting your Jobs Done, and achieving outcome improvements.

Unlike traditional Network Service Providers, Enterprise Applications or Organisational constraints that control how to SYNC jobs ....their way.

iConnecTel’s Digital Assistant Platform Disrupts who controls SYNC of; where, when, why, what, who, and how Jobs get Done - which results in significant performance gains.

iConnecTel's Digital Assistant Platform unlocks the power to Re-Imagine how to Design & Manage Digital Customer Journeys ….Your Way.

Organisations design systems that mirror their own structure, not for Jobs-To-Be-Done.

Customer Engagement
Mission Specialist

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

iConnecTel's Journey

Since 1997 iConnecTel has worked with some of the brightest people and the best organisations in the world. Along the way, we learn't a thing or two about how to Design & Manage Personalised, Meaningful, Digital Customer Journeys, that Eliminate Connection Roadblocks ....Your Way!

We have your back and we are with you every step of the way. We are known for Great Customer Service and Responsive Professional Services to make sure you are really having great experiences in getting your Jobs Done ....Your Way!

Our systems are tested and fully secured with 99.99999% uptime SLA Guaranteed. All of our systems are self-healing with full auto-recovery.

Our Digital Customers can connect to us when it is convenient for them.

We can now guide our Digital Customers through complex transactions.

iConnectel's Digital Assistant Platform simply works, creating value every day.

We connected our support team seamlessly to our Digital Customers.

Uptime For
15+ Years

ROI
Guarantee

Development
Credits

Sovereign
identity

Digital Assistant Platform to Design & Manage
Digital Customer Journeys

For Customer Engagement Mission Specialists,
iConnecTel's Digital Assistant Platform Unlocks the Power to
Design & Manage Digital Customer Journeys ....Your Way!

iConnectel Telecom Ltd

16 Upper Woburn Place
London WC1H 0BS UK

Reg: 12966416

Copyright 2021

Customer Engagement
Mission Specialist