QuickStart Service Bundles

Instantly boost your ROI and allow your business to flourish

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iContactCentre

Create a virtual call centre and improve customer service while saving money. Automate how connections are handled and maximise your ROI.

iLiveSite Chat

Improve customer satisfaction and grow your sales by connecting your website visitors to a customer service agent through a real-time chat window.

iQueue Manager

Reduce incoming call queues by allowing your callers to request a call back instead of waiting on hold. Callers can schedule the call for a convenient time,. Increase customer satisfaction and improve ROI.

i800 Click to Call

i800 Click to Call converts more of your website visitors into customers by connecting them to the right service agent at the click of a button.

Automated i800 Callback Dialler

Save time and money by using this bundle to automatically call a list of customers. Customise the service to match your specific business process needs.

Live Call Tracking

Quickly and easily compare the effectiveness of various sales channels. Find out how people are discovering your business. Use the gathered data to adapt and improve your sales campaigns.

iTel Service Components ( View All )

Assemble your own solution, customise a QuickStart Bundle or enhance your legacy systems. iTel Service Components provide agility and flexibility, enabling your organisation to be more responsive and effective.

iText

Connect to customers through SMS, email and live chats and use IM to improve internal communications.

iText Services

Connect to customers through SMS, email and live chats and use IM to improve internal communications.

iACD

Improve customer service by intelligently routing incoming connections based on variables such as history and location.

iACD Services

Improve customer service by intelligently routing incoming connections based on variables such as history and location.

iVoice

Voice-based services that can be integrated with your existing voice-based technology to improve your ROI.

iVoice Services

Voice-based services that can be integrated with your existing voice-based technology to improve your ROI.

iConnector

Connect and unify your communication channels. Maintain customer choice while improving business-wide consistency.

iConnector Services

Connect and unify your communication channels. Maintain customer choice while improving business-wide consistency.

iIntegrate

Seamlessly integrate and improve your established business systems with our network of connection services.

iIntegrate Services

Seamlessly integrate and improve your established business systems with our network of connection services.

iKnowledge

Add context to conversations by enabling service agents to quickly access information relevant to assisting customers.

iKnowledge Services

Add context to conversations by enabling service agents to quickly access information relevant to assisting customers.

iProfile

Create and assign various user profiles for staff and customers that access your communication services.

iProfile Services

Create and assign various user profiles for staff and customers that access your communication services.

iShare

View your customers’ screens, exchange files through a chat window, receive screenshots, and help visitors fill out forms.

iShare Services

View your customers’ screens, exchange files through a chat window, receive screenshots, and help visitors fill out forms.

iSupport

Choose from a range of comprehensive support packages to ensure that critical business processes are always available.

iSupport Services

Choose from a range of comprehensive support packages to ensure that critical business processes are always available.

iAccount

Manage your iConnecTel account, monitor how, where and why your services are being used and view real-time utilisation and billing data.

iAccount

Manage your iConnecTel account, monitor how, where and why your services are being used and view real-time utilisation and billing data.

Our Solutions Improve Customer Conversion Rates

Efficiently connect your customer to the right resource and unify your customer connection channels. Connect your customers to the right business resource at the right time. Manage your resource availability and capacity and track the effectiveness of your processes. Become agile by continuously improving your communication processes in real time.

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  • Connection Routing
  • Connection Tracking
  • Connection Quality
  • Connection Context
  • Connection Latency
  • Connection Treatment
  • Channel Integration
  • Trust by Design
  • Speed-to-Answer
  • Customer Profile
  • Analytics Data
  • Agility
  • Knowledge Capture

Our Seamless Integration Services

Our iIntegration API services enable your existing business processes to access our full range of iTel connection services, allowing you to perfect your operations, improve your customer service and increase your ROI. We work closely with our clients to create innovative, custom solutions and we also provide specialised support. No matter how ambitious your vision, our API services can bring it to life.

Created with Sketch. iConnecTel API Operations HR Customer Contact Marketing Help Desk Accounting CRM Finance Social Media Your Organization Custom API Connection API Analytics API Billing API REST/SOAP iShare iIntegrate iConnector iSupport iProfile iKnowledge iText iACD iVoice