A cloud-based contact centre designed to improve connection handling. Provides your organisation with a multi-channel contact centre designed to improve customer service, reduce shrinkage, increase service levels and decrease overheads. Scale with ease and enable Agents to work from home or indeed any location while responding to voice and message requests. Monitor key performance indicators in real-time.
Our services can be up and running within hours and – as they are all cloud-based – no additional hardware or software is required.
All our services are fully-scalable, so no matter how big or small your business, our connection solutions will be suitable and affordable.
We keep our recurring fees as low as possible meaning you only pay for what you use, and we offer various payment plans including fixed-term, monthly and pre-pay.
Our services are hosted by some of the world’s leading Cloud providers and are extremely fault tolerant – our SLA guarantees a minimum uptime of 99.95%.
Our iTel services each provide a different function and can be integrated with any other of our services to expand its capabilities – if you can think of it – we can make it happen.
Our services are all designed to integrate seamlessly with your existing technology and our range of APIs allows us to create powerful integrated connection tools.
