A cloud-based contact centre designed to improve connection handling

A cloud-based contact centre designed to improve connection handling

Unified Contact Centre provides your business with a cloud-based virtual call centre designed to improve customer service, reduce shrinkage, increase service level and decrease overheads. The bundle is perfect for small businesses looking to add a ‘big company’ feel to how they communicate. It also allows larger organisations to increase the efficiency of their connections handling.

For example, your business is taking off, and your service agents are becoming overwhelmed with calls and messages. Rather than employing more service agents, you decide to use Unified Contact Centre to make your existing resources more efficient.

Many of the incoming queries are to check information such as appointment times, so you use Unified Contact Centre to send appointment reminders to your clients. For other common questions, you add automated responses to incoming emails, SMS messages and web chats.

For customers that do need to interact with your staff, you use their previous connection history to predict the nature of their query and route them to the most appropriate destination: this reduces Average Handling Time (AHT) and increases your NetEasy Score.

A range of pricing plans are available, designed to meet the exact needs of your business. For example, we offer free, monthly and annual plans with significant discounts available for longer terms.

Unified Contact Centre Features

Customisation

Add additional iTel Services to customise your bundle

As with all our QuickStart Bundles, Unified Contact Centre can be customised through the addition of one or more of our iTel Services.

For example, by using additional iTel services, you can add functions such as auto-translation, IVR menus, skills-matching and ticket systems to your virtual contact centre.

Included with every QuickStart Bundle

No Hardware

Our services can be up and running within hours and – as they are all cloud-based – no additional hardware or software is required.

Scalable

All our services are fully-scalable, so no matter how big or small your business, our connection solutions will be suitable and affordable.

Payment Plans

We keep our recurring fees as low as possible meaning you only pay for what you use, and we offer various payment plans including fixed-term, monthly and pre-pay.

Reliability

Our services are hosted by some of the world’s leading Cloud providers and are extremely fault tolerant – our SLA guarantees a minimum uptime of 99.95%.

Customize

Our iTel services each provide a different function and can be integrated with any other of our services to expand its capabilities – if you can think of it – we can make it happen.

Integrate

Our services are all designed to integrate seamlessly with your existing technology and our range of APIs allows us to create powerful integrated connection tools.