Offer free return calls to your customers and improve customer satisfaction

Offer free return calls to your customers and improve customer satisfaction

iQueue Manager eliminates hold times and reduces your call queue by allowing callers to request a free return call instead of waiting. Callers can choose to receive the call at a convenient time, either later that day or at a specified time on a future date.

For example, your business may have expanded quickly and is starting to receive high call volumes. As a result, there are times when current and potential customers are having to wait on hold for long periods. When finally connected, callers are frustrated and less receptive to the agents dealing with their query. However, call volumes at specific times are unpredictable, so you are unwilling to employ more agents.

Instead, during busy periods, you use iQueue Manager to offer your customers a free return call at a convenient time. The service automatically kicks in during busy periods and eliminates the need to employ any extra staff members. Your customers are happier and much more open to your agents, and your sales, adherence and customer satisfaction levels increase significantly.

In addition, call volumes are levelled out and your forecast accuracy improves. Because your staff are now dealing with more receptive customers, advisor satisfaction improves which also has associated benefits for productivity.

A range of pricing plans are available, designed to meet the exact needs of your business. For example, we offer free, monthly and annual plans with significant discounts available for longer terms.

iQueue Manager Features

Customisation

Customise your bundle by adding additional services

As with all our QuickStart Bundles, iQueue Manager can be customised through the addition of one or more of our iTel Services.

For example, by using additional iTel services, you can add functions such as IVR menus, automatic call routing, PBX extensions and customer history to iQueue Manager.

Included with every QuickStart Bundle

No Hardware

Our services can be up and running within hours and – as they are all cloud-based – no additional hardware or software is required.

Scalable

All our services are fully-scalable, so no matter how big or small your business, our connection solutions will be suitable and affordable.

Payment Plans

We keep our recurring fees as low as possible meaning you only pay for what you use, and we offer various payment plans including fixed-term, monthly and pre-pay.

Reliability

Our services are hosted by some of the world’s leading Cloud providers and are extremely fault tolerant – our SLA guarantees a minimum uptime of 99.95%.

Customize

Our iTel services each provide a different function and can be integrated with any other of our services to expand its capabilities – if you can think of it – we can make it happen.

Integrate

Our services are all designed to integrate seamlessly with your existing technology and our range of APIs allows us to create powerful integrated connection tools.