A customisable live web chat service

A customisable live web chat service

iLiveSite Chat increases sales and improves customer service. Visitors to your website can connect to a company representative as they continue to view your site. At the click of a button, the customer connects via live chat to one of your customer service representatives. Their questions can now be quickly and easily answered.

For example, your business might sell a range of very similar products with only small but significant differences between them. Your website is experiencing high abandonment rates because your customers are finding it difficult to identify which product they need.

You already offer telephone and email support. However, it’s often difficult to clearly explain the difference between two products without the customer being able to view them.

You decide to add iLiveSite Chat to your site to reduce website ‘bounces’, increase First Contact Resolution rates and drive sales. Now, your customers can contact a customer service representative at the click of a button. The agent can help them to navigate your website, find the right product and complete their order.

While connected through live chat, you can also make customers aware of alternative solutions and use the opportunity to upsell and cross-sell.

A range of pricing plans are available, designed to meet the exact needs of your business. For example, we offer free, monthly and annual plans with significant discounts available for longer terms.

iLiveSite Chat Features

Customisation

Add additional functions to your bundle

As with all our QuickStart Bundles, iLiveSite Chat can be customised through the addition of one or more of our iTel Services.

For example, by adding the iText Virtual Assistant service, you can configure automated responses to frequently asked questions received via live chat. By adding our iText SMS service, the public can connect to your customer service representatives via text messaging.

Included with every QuickStart Bundle

No Hardware

Our services can be up and running within hours and – as they are all cloud-based – no additional hardware or software is required.

Scalable

All our services are fully-scalable, so no matter how big or small your business, our connection solutions will be suitable and affordable.

Payment Plans

We keep our recurring fees as low as possible meaning you only pay for what you use, and we offer various payment plans including fixed-term, monthly and pre-pay.

Reliability

Our services are hosted by some of the world’s leading Cloud providers and are extremely fault tolerant – our SLA guarantees a minimum uptime of 99.95%.

Customize

Our iTel services each provide a different function and can be integrated with any other of our services to expand its capabilities – if you can think of it – we can make it happen.

Integrate

Our services are all designed to integrate seamlessly with your existing technology and our range of APIs allows us to create powerful integrated connection tools.