Digital Assistant Platform to Design & Manage
Digital Customer Journeys

How to view agent statistics for iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area.nChoose the ‘Statistics -Agents Statistics’ tab.nFor more information, please refer to the iLiveSite Chat User Guide.