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Digital Customer Journeys

How to use emojis in a chat

Emojis can be used in live chats to humanise your interactions and improve customer engagement.The left-hand side of the chat screen (below) displays information about the chat and offers several options:
ItemDescription
1The current duration of the chat
2Click to send your reply
3Send a recorded message to the visitor
4Auto translate the visitor’s message
5Send a delayed canned message to the visitor
6Click to put the current chat on hold/resume
7Access emojis
8Select a canned message from the dropdown list (see 5.2.3)
9Enter text to search through canned messages
10Fill the text area with your selected canned message
To access emojis, click on the “Access emojis” button (7) as shown above.For more information, please refer to the iLiveSite Chat User Guide.