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How to transfer a chat to another department

You can transfer a chat to another department via the transfer function () on the right-hand side of the chat window:

You will then see the screen below:

Clicking on the ‘Transfer to a department’ tab allows you to transfer the chat to an entire department rather than a single user (agent).

# Description
1 Click to select the sales department
2 Show only online departments
3 Tick to hide departments marked ‘hidden’
4 Tick to hide departments marked ‘disabled’
5 Click to transfer the chat

For more information, please refer to the iLiveSite Chat User Guide.