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Digital Customer Journeys

How to sort a chat queue

Above each chat queue, you will see several options for sorting the queue.You can sort active chats by:
#Description
1Click to arrange active chats by location
2Click to arrange active chats by visitor (alphabetically)
3Click to arrange active chats chronologically
4Click to arrange active chats by operator
5Click to arrange active chats by department
For more information, please refer to the iLiveSite Chat User Guide.