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How to set the concurrency value for a specific time slot

To set the concurrency value for a specific time slot, go to the Management Dashboard and select:nYour Services > iACD > iACD Schedule > Service Schedulesnn nnYou will then see the page shown below:nn nnClick on the service name for the service you are using for your callback dialler queue.nThe following screen will be shown:nn nnThe Service ID 60012 is using a schedule also called ‘iConnecTel Online Sales’. Click on the schedule name. The following screen will be shown:nn nnClick on the day you want to change the concurrency value for:nn nnClick on the edit symbol next to the relevant time slot, as shown below:nn nnEnter your chosen concurrency value:nn nnClick on the ‘Save Schedule’ button at the bottom of the screen. The concurrency value for that time slot will now have changed as shown:nn n