Digital Assistant Platform to Design & Manage
Digital Customer Journeys

How to filter the iLiveSite Chat statistics overview

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area, as shown below:nn nnChoose from the available options to filter your search results and click on the ‘Search’ button:nn# Descriptionn1 User – Choose to view the statistics for an individual usern2 User group – Choose to view the statistics for a specific user group such as ‘Operators’ or ‘Admin’n3 Department - Choose to view the statistics for a specific dept such as ‘Sales’ or ‘Customer service’n4 Department group – Choose a department group (e.g. ‘operators’ or ‘admins’) to view stats forn5 Invitation – Select a proactive invitation for which to view statisticsn6 Date range from – Click to select a start daten7 Hour and minute from – Click to select a start timen8 Date range to – Click to select an end daten9 Hour and minute to - Click to select an end timen10 Tick this box to exclude offline requests from the search resultsn11 Tick this box to show only offline requestsn12 Search - Click to show the chosen statistics