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Digital Customer Journeys

How to filter the iLiveSite Chat Performance Statistics

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:n nClick on ‘Statistics/MI’ to access the Management Information area, as shown below:nSelect the ‘Performance’ tab, and you will see a screen like the one below:nn nnChoose from the available options to filter your search results and click on the ‘Search’ button:nn# Descriptionn1 Date range from – Click to select a start daten2 Hour and minute from – Click to select a start timen3 Date range to – Click to select an end daten4 Hour and minute to - Click to select an end timen5 Include hours (from, to) – Choose which hours of the day to include stats forn6 User – Select an individual user for which to view statsn7 User group – Choose to view the statistics for a specific user group such as ‘Operators’ or ‘Admin’n8 Department - Choose to view the statistics for a specific department, such as ‘Sales’ or ‘Customer service’n9 Department group – Choose a department group (e.g. ‘operators’ or ‘admins’) to view stats forn10 Invitation – Select a proactive invitation for which to view statisticsn11 Search - Click to show the chosen statisticsn