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How to filter chat queues by user

To filter a chat queue by user, click on the ‘Users’ dropdown box (as shown below):nYou can choose by:n• User type (for example, Administrators or Operators)n• Team (for example, Customer Experience Team)n• Individual usern nnChoose the department(s) you wish to include from the available options:nnItem DescriptionnAdministrators Click to select all users with Administrator statusnOperators Click to select all users with Operator statusnJohn Smith Click to select this individual usernPaul Kirkpatrick Click to select this individual usernSophie Baxter Click to select this individual usernnFor more information, please refer to the iLiveSite Chat User Guide.