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How to filter chat queues by department

To filter a chat queue by department, click on the ‘All departments’ dropdown box (as shown below):n nChoose the department(s) you wish to include from the available options:nItem DescriptionnCheck all Tick this to select all departments listednOnly online Tick to show only online departmentsnOnly explicit online Tick to show only online departments with available agentsnHide hidden Tick to hide departments marked ‘hidden’nHide disabled Tick to hide departments marked ‘disabled’nCustomer Service Tick to select the ‘Customer Experience Team’ departmentnSales Tick to select the ‘Sales’ departmentnnFor more information, please refer to the iLiveSite Chat User Guide.