Digital Assistant Platform to Design & Manage
Digital Customer Journeys

FAQ's

iLiveSite Chat

You can transfer a chat to another agent via the transfer function () on the right-hand side of the chat window:

You will then see the screen below:

ItemDescription
Tick to show only currently online users (agents) only
Tick to show only users (agents) from your department
Click to transfer the chat

Once you have chosen your options click on ‘Transfer’ to choose an operator from the list presented.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can transfer a chat to another department via the transfer function () on the right-hand side of the chat window:

You will then see the screen below:

Clicking on the ‘Transfer to a department’ tab allows you to transfer the chat to an entire department rather than a single user (agent).

# Description
1 Click to select the sales department
2 Show only online departments
3 Tick to hide departments marked ‘hidden’
4 Tick to hide departments marked ‘disabled’
5 Click to transfer the chat

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

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