Digital Assistant Platform to Design & Manage
Digital Customer Journeys

FAQ's

i800 Callback Dialler

To view a service schedule, go to the Management Dashboard and select
Your Services > iACD > iACD Schedule > Service Schedules

Click on a service name to access a list of schedules. In our example, we have selected the service named ‘iConnecTel Online Sales’:

Click on the schedule name to view its current configuration:

Use the ‘Visualisation’ tab to view a visual representation of the service schedule or click on the various ‘Days of the week’ tabs to see how each day’s schedule had been configured.
The ‘Exceptions’ tab will display any exceptions to the schedule that have been configured.

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