Digital Assistant Platform to Design & Manage
Digital Customer Journeys

FAQ's

i800 Callback Dialler

Pre-filled fields are fixed fields that appear to agents before and during calls. In the example shown below, we have added a fixed field containing the Queue name (‘Special Offer Campaign’) as a reminder to agents during the call.nn nnThis pre-filled field will then be visible to agents during their callbacks, as shown below:nn

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