Digital Assistant Platform to Design & Manage
Digital Customer Journeys


i800 Callback Dialler

A Comma Separated Values (CSV) file is a plain text file that contains a list of data. These files are often used to import data into a database or application.nCSV files use the comma character to separate. The idea is that you can export complex data from one application to a CSV file, and then import the data in that CSV file into another application.

Telephone numbers and related data are imported into a queue by uploading a comma-separated value (CSV) file.nLog into your subscriber account. nFrom the menu, click on Your Services > iVoice > iVoice Dialler > Create/ConfigurenFrom the ‘Dialler Queues’ page, click on the ‘Import’ button next to the relevant queue as shown below:nn nnThe following screen shown will appear:nn nnClick on the ‘Browse’ button to navigate to the location of your CSV file on your local or network drive, select it and click on ‘Save’.nYou will then see the screen below:nn

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