Digital Assistant Platform to Design & Manage
Digital Customer Journeys

FAQ's

iLiveSite Chat

To filter a chat queue by user, click on the ‘Users’ dropdown box (as shown below):nYou can choose by:n• User type (for example, Administrators or Operators)n• Team (for example, Customer Experience Team)n• Individual usern nnChoose the department(s) you wish to include from the available options:nnItem DescriptionnAdministrators Click to select all users with Administrator statusnOperators Click to select all users with Operator statusnJohn Smith Click to select this individual usernPaul Kirkpatrick Click to select this individual usernSophie Baxter Click to select this individual usernnFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

To filter a chat queue by department, click on the ‘All departments’ dropdown box (as shown below):n nChoose the department(s) you wish to include from the available options:nItem DescriptionnCheck all Tick this to select all departments listednOnly online Tick to show only online departmentsnOnly explicit online Tick to show only online departments with available agentsnHide hidden Tick to hide departments marked ‘hidden’nHide disabled Tick to hide departments marked ‘disabled’nCustomer Service Tick to select the ‘Customer Experience Team’ departmentnSales Tick to select the ‘Sales’ departmentnnFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

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