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Digital Customer Journeys

FAQ's

iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area, as shown below:nSelect the ‘Statistics – Detailed’ tab, and you will see a screen like the one below:nn nnChoose from the available options to filter your search results and click on the ‘Search’ button:n# Descriptionn1 User – Choose to view the statistics for an individual usern2 User group – Choose to view the statistics for a specific user group such as ‘Operators’ or ‘Admin’n3 Group by – choose to group results by Month, Week or Dayn4 Department – Choose to view the statistics for a specific dept such as ‘Sales’ or ‘Customer service’n5 Department group – Choose a department group (e.g. ‘operators’ or ‘admins’) to view stats forn6 Invitation – Select a proactive invitation for which to view statisticsn7 Date range from – Click to select a start daten8 Hour and minute from – Click to select a start timen9 Date range to – Click to select an end daten10 Hour and minute to – Click to select an end timen11 Tick this box to exclude offline requests from the search resultsn12 Tick this box to show only offline requestsn13 Search – Click to show the chosen statisticsnnnHow to filter the iLiveSite Chat Agent StatisticsnLog into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:n nnClick on ‘Statistics/MI’ to access the Management Information area, as shown below:nSelect the ‘Statistics -Agents Statistics’ tab, and you will see a screen like the one below:n nnChoose from the available options to filter your search results and click on the ‘Search’ button:nn# Descriptionn1 Date range from – Click to select a start daten2 Hour and minute from – Click to select a start timen3 Date range to – Click to select an end daten4 Hour and minute to – Click to select an end timen5 User group – Choose to view the statistics for a specific user group such as ‘Operators’ or ‘Admin’n6 Department – Choose to view the statistics for a specific department, such as ‘Sales’ or ‘Customer service’n7 Tick this box to exclude offline requests from the search resultsn8 Tick this box to show only offline requestsn9 Search – Click to show the chosen statistics

Category: iLiveSite Chat

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