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FAQ's

i800 Callback Dialler

The concurrency value is the number of calls that the dialler will process at once during a defined period or time slot. It is set in the schedule for the Service ID that your queue is using.

To set the concurrency value for a service, go to the Management Dashboard and select:nYour Services > iACD > iACD Schedule > Service Schedulesnn nnYou will then see the page shown below:nn nnClick on the service name for the service you are using for your callback dialler queue.nThe following screen will be shown:nn nnThe Service ID 60012 is using a schedule also called ‘iConnecTel Online Sales’. Click on the schedule name. The following screen will be shown:nn nnClick on the day you want to change the concurrency value for:nn nnThe concurrency value can be manually set for each of the displayed time slots or set for all time slots. To change the concurrency value for all time slots, click on the ‘Set Concurrent Calls Value’ button. You will be prompted to enter a value, as shown below:nn nnEnter the new concurrency value and click OK.nThe concurrency value will now change for all time slots for the chosen day of the week as you can see below:nn nnTo change the concurrency value for a specific time slot, click on the edit symbol next to that time slot as shown below:nn nnEnter your chosen concurrency value:nn nnClick on the ‘Save Schedule’ button at the bottom of the screen. The concurrency value for that time slot will now have changed as shown:nn

To change the concurrency value for a service, go to the Management Dashboard and select:nYour Services > iACD > iACD Schedule > Service Schedulesnn nnYou will then see the page shown below:nn nnClick on the service name for the service you are using for your callback dialler queue.nThe following screen will be shown:nn nnThe Service ID 60012 is using a schedule also called ‘iConnecTel Online Sales’. Click on the schedule name. The following screen will be shown:nn nnClick on the day you want to change the concurrency value for:nn nnThe concurrency value can be manually set for each of the displayed time slots or set for all time slots. To change the concurrency value for all time slots, click on the ‘Set Concurrent Calls Value’ button. You will be prompted to enter a value, as shown below:nn nnEnter the new concurrency value and click OK.nThe concurrency value will now change for all time slots for the chosen day of the week as you can see below:nn nnTo change the concurrency value for a specific time slot, click on the edit symbol next to that time slot as shown below:nn nnEnter your chosen concurrency value:nn nnClick on the ‘Save Schedule’ button at the bottom of the screen. The concurrency value for that time slot will now have changed as shown:nn n

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