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FAQ's

i800 Callback Dialler

Log into your subscriber account. nFrom the menu, click on Your Services > iVoice > iVoice Dialler > Create/ConfigurenFrom the ‘Dialler Queues’ page, click on the name of a queue to view its progress and access historical information about that queue. nClick on the ‘Call Classification Data’ tab to view data on how agents have been classifying calls:nn Figure 14 – Call classification datann# Feature/Descriptionn1 Enter a start date for the searchn2 Enter an end date for the searchn3 Group search results by hour of the dayn4 [Search] button – click to start the searchn5 Displays the number of processed records during the chosen periodn6 Displays how many records (and the percentage) that have been classified during the chosen periodn7 How many (and the percentage) of callbacks classified as ‘Sale agreed’n8 How many (and the percentage) of callbacks classified as ‘Sent SMS with more details’n9 How many (and the percentage) of callbacks classified as ‘Left Voicemail’n10 How many (and the percentage) of callbacks classified as ‘Requested not to be contacted again’n

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