Digital Assistant Platform to Design & Manage
Digital Customer Journeys


iLiveSite Chat

Active chats can be placed on hold and resumed via the hold/resume button in the chat window.

The left-hand side of the chat screen (below) displays information about the chat and offers several options:

1The current duration of the chat
2Click to send your reply
3Send a recorded message to the visitor
4Auto translate the visitor’s message
5Send a delayed canned message to the visitor
6Click to put the current chat on hold/resume
7Access emojis
8Select a canned message from the dropdown list (see 5.2.3)
9Enter text to search through canned messages
10Fill the text area with your selected canned message

To place a chat on hold, click on the “Hold/Resume” button (6) as shown above.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

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