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Digital Customer Journeys

FAQ's

iLiveSite Chat

A canned response is a pre-written answer to frequently asked questions. Canned responses allow agents to answer customer queries promptly and consistently. For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Canned responses are pre-written answers to frequently asked questions or commonly used phrases. They can be sent via the chat window.

The left-hand side of the chat screen (below) displays information about the chat and offers several options:

ItemDescription
1The current duration of the chat
2Click to send your reply
3Send a recorded message to the visitor
4Auto translate the visitor’s message
5Send a delayed canned message to the visitor
6Click to put the current chat on hold/resume
7Access emojis
8Select a canned message from the dropdown list
9Enter text to search through canned messages
10Fill the text area with your selected canned message

To send a canned message, click on the “Select a canned message” menu (8) as shown above.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

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