Digital Assistant Platform to Design & Manage
Digital Customer Journeys

FAQ's

i800 Callback Dialler

Log into your subscriber account. nFrom the menu, click on Your Services > iVoice > iVoice Dialler > Create/ConfigurenFrom the ‘Dialler Queues’ page, click on the name of a queue to view its progress and access historical information about that queue. nClick on the ‘Performance Data’ tab to view the performance data for that dialler queue:nn nn# Feature/Descriptionn1 The service ID associated with the dialler queuen2 The date on which the dialler queue was last updatedn3 The number of records in the dialler queuen4 The number (and percentage) of records that have been processedn5 The number (and percentage) of records remaining to be processedn6 The number (and percentage) of invalid telephone number records in the queuen7 The number (and percentage) of errors encountered while processing recordsn8 The number (and percentage) of records currently in-progressn9 The number (and percentage) of records that have been re-processedn10 Queue status and the most recent time the queue was started or stoppedn11 Is the queue currently within defined operating hoursn12 Answer Seizure Ratio (ASR) of calls to the client/ agentn13 Answer Seizure Ratio (ASR) of calls to the recipient of a callbackn14 Average Length of Call (ALOC) of calls to the client/agentn15 Average Length of Call (ALOC) of calls to the recipient of a callbackn16 The client (agent) Average Time to Accept a call during the previous 24 hoursn17 The suggested concurrency value for the service being used by the diallern18 Classification of calls

Load More