Digital Assistant Platform to Design & Manage
Digital Customer Journeys

FAQ's

iLiveSite Chat

iLiveSite Chat can appear either in a fixed position or as a widget. The widget is used exclusively on web pages, whereas the fixed position version is used with web pages, banners, emails and so on. nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

iLiveSite Chat can appear either as a widget or in a fixed position. The widget is used exclusively on web pages, whereas the fixed position version is used with web pages, banners, emails and so on. nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

The iLiveSite Chat QuickStart Bundle adds live chat functionality to a website, allowing customers to instantly connect to a company representative through an online chat window.

For more information, see https://www.iconnectel.com/service-bundles/ilivesite/.

Category: iLiveSite Chat

The fixed position version of iLiveSite Chat is used with web pages, banners, emails and so on. For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

A widget is an application extension, or component of an interface, that enables a user to perform a function or access a service. For example, the iConnecTel iLiveSite Chat widget allows website visitors to chat with a customer service agent within their web browser. nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

A canned response is a pre-written answer to frequently asked questions. Canned responses allow agents to answer customer queries promptly and consistently. For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

A user ID is the unique reference assigned to each visitor. User IDs are assigned automatically by iLiveSite Chat and allow you to search chat history by User ID.

Category: iLiveSite Chat

iLiveSite Chat can appear either as a widget or in a fixed position. The widget is used exclusively on web pages, whereas the fixed position version is used with web pages, banners, emails and so on.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nnnnnClick on ‘Queues’ to view the ‘Unread Messages Queue’.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nnnnnClick on ‘Queues’ to view the ‘Transferred Chats Queue’.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can access a user’s chat history via the functions bar on the right-hand side of the chat window:n nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can view a user’s geographical location via the functions bar on the right-hand side of the chat window:n nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can view a user’s browsing footprint via the functions bar on the right-hand side of the chat window:n nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can find a visitor’s email address within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can find a visitor’s telephone number within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

The current duration of the chat is displayed on the left of the chat window above the visitor’s name, as shown below: n nnFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area.nChoose the ‘Performance’ tab.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. Click on Your Services > iText > iText Chat. You will see the following menu: Click on ‘Queues’ to view the ‘Pending Chats Queue’. For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area.nChoose the ‘Statistics Previous 24 Hours View’ tab.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area.nChoose the ‘Statistics – Detailed’ Tab, which displays several iLiveSite Chat statistics which can be grouped into days, weeks or months.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area.nChoose the ‘Departments’ tab.nFor more information, please refer to the iLiveSite Chat User Guide.

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nClick on ‘Statistics/MI’ to access the Management Information area.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area.nChoose the ‘Statistics -Agents Statistics’ tab.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. Click on Your Services > iText > iText Chat. You will see the following menu: Click on ‘Queues’ to view the ‘Active Chats Queue’. For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can view a user’s browsing history via the functions bar on the right-hand side of the chat window:n nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Emojis can be used in live chats to humanise your interactions and improve customer engagement.

The left-hand side of the chat screen (below) displays information about the chat and offers several options:

ItemDescription
1The current duration of the chat
2Click to send your reply
3Send a recorded message to the visitor
4Auto translate the visitor’s message
5Send a delayed canned message to the visitor
6Click to put the current chat on hold/resume
7Access emojis
8Select a canned message from the dropdown list (see 5.2.3)
9Enter text to search through canned messages
10Fill the text area with your selected canned message

To access emojis, click on the “Access emojis” button (7) as shown above.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can upload files via the functions bar on the right-hand side of the chat window:n nFor more information, please refer to the iLiveSite Chat User Guide.

You can upload files via the functions bar on the right-hand side of the chat window:n nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can transfer a chat to another agent via the transfer function () on the right-hand side of the chat window:

You will then see the screen below:

ItemDescription
Tick to show only currently online users (agents) only
Tick to show only users (agents) from your department
Click to transfer the chat

Once you have chosen your options click on ‘Transfer’ to choose an operator from the list presented.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can transfer a chat to another department via the transfer function () on the right-hand side of the chat window:

You will then see the screen below:

Clicking on the ‘Transfer to a department’ tab allows you to transfer the chat to an entire department rather than a single user (agent).

# Description
1 Click to select the sales department
2 Show only online departments
3 Tick to hide departments marked ‘hidden’
4 Tick to hide departments marked ‘disabled’
5 Click to transfer the chat

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Above each chat queue, you will see several options for sorting the queue.

You can sort active chats by:

  • Location
  • Visitor (alphabetically)
  • Time
  • Operator
  • Department
#Description
1Click to arrange active chats by location
2Click to arrange active chats by visitor (alphabetically)
3Click to arrange active chats chronologically
4Click to arrange active chats by operator
5Click to arrange active chats by department

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nSelect the ‘Design’ tab and enter a value for the width of the chat window in pixels.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nSelect the ‘Design’ tab and enter a value for the width of the widget in pixels.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nSelect the ‘Design’ tab and enter a value for the vertical position of the widget.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Click on the ‘Users to display’ box (as shown below) to choose how many visitor records to display. You can choose from 5, 10, 25, 50 or 100.nn nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nSelect the ‘Design’ tab and enter a value for the height of the chat window in pixels.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nSelect the ‘Design’ tab and enter a value for the height of the widget in pixels.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can send an email to a visitor via the email function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Recorded messages can be sent to your visitor via the chat window.

The left-hand side of the chat screen (below) displays information about the chat and offers several options:

Item Description
1 The current duration of the chat
2 Click to send your reply
3 Send a recorded message to the visitor
4 Auto translate the visitor’s message
5 Send a delayed canned message to the visitor
6 Click to put the current chat on hold/resume
7 Access emojis
8 Select a canned message from the dropdown list
9 Enter text to search through canned messages
10 Fill the text area with your selected canned message

To send a recorded message, click on the “Send a recorded message” button (3) as shown above.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Canned responses are pre-written answers to frequently asked questions or commonly used phrases. They can be sent via the chat window.

The left-hand side of the chat screen (below) displays information about the chat and offers several options:

ItemDescription
1The current duration of the chat
2Click to send your reply
3Send a recorded message to the visitor
4Auto translate the visitor’s message
5Send a delayed canned message to the visitor
6Click to put the current chat on hold/resume
7Access emojis
8Select a canned message from the dropdown list
9Enter text to search through canned messages
10Fill the text area with your selected canned message

To send a canned message, click on the “Select a canned message” menu (8) as shown above.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code or Connections > Deployment Code > Page Code.nChoose your departments from the dropdown boxnFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can see the page from which the chat was started within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can see which time zone a user is in within the detailed information shown on the right-hand side of the chat window.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can see what device a user is using to connect with your business within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can see which department is currently dealing with a chat session on the right-hand side of the chat window, as shown below:

In this example, the chat is assigned to the ‘Customer Service’ department.

Category: iLiveSite Chat

You can see what country a user is in within the detailed information shown on the right-hand side of the chat window:

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can see which agent is dealing with a particular chat within the detailed information shown on the right-hand side of the chat window:

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can see when a visitor left the chat session within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can see what city is closest to the visitor within the detailed information shown on the right-hand side of the chat window.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can view a user’s IP address within the detailed information shown on the right-hand side of the chat window:

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

To send your reply to the visitor you can either press the ‘Enter’ button on your keyboard or click on the “Send” button which is highlighted below:n nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can direct a visitor to a survey via the redirect function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Active chats can be placed on hold and resumed via the hold/resume button in the chat window.

The left-hand side of the chat screen (below) displays information about the chat and offers several options:

ItemDescription
1The current duration of the chat
2Click to send your reply
3Send a recorded message to the visitor
4Auto translate the visitor’s message
5Send a delayed canned message to the visitor
6Click to put the current chat on hold/resume
7Access emojis
8Select a canned message from the dropdown list (see 5.2.3)
9Enter text to search through canned messages
10Fill the text area with your selected canned message

To place a chat on hold, click on the “Hold/Resume” button (6) as shown above.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

To open a chat, click on the visitor’s name in the chat queue. n nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can mark a chat as unanswered via the edit function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.n nTick the box labelled ‘Cookie is only valid…’.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

If you wish to make changes to your iLiveSite Chat widget or web form (for example, to use a different theme), then you should repeat the process of generating the code and replace your existing code with the updated code.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

It’s very simple to add iLiveSite Chat to a web page. You only need to paste some automatically generated code into your existing code for the service to become live.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code or Connections > Deployment Code > Page Code.n nTick the box labelled ‘Hide status when offline’.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

To generate the widget code for your website:nLog into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

To generate the code for your website:nLog into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can view the current chat duration within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can see when a chat was initiated within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can view a visitor’s waiting time within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can find a visitor’s unique User ID within the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.n

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area, as shown below:nn nnChoose from the available options to filter your search results and click on the ‘Search’ button:nn# Descriptionn1 User – Choose to view the statistics for an individual usern2 User group – Choose to view the statistics for a specific user group such as ‘Operators’ or ‘Admin’n3 Department – Choose to view the statistics for a specific dept such as ‘Sales’ or ‘Customer service’n4 Department group – Choose a department group (e.g. ‘operators’ or ‘admins’) to view stats forn5 Invitation – Select a proactive invitation for which to view statisticsn6 Date range from – Click to select a start daten7 Hour and minute from – Click to select a start timen8 Date range to – Click to select an end daten9 Hour and minute to – Click to select an end timen10 Tick this box to exclude offline requests from the search resultsn11 Tick this box to show only offline requestsn12 Search – Click to show the chosen statistics

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:n nClick on ‘Statistics/MI’ to access the Management Information area, as shown below:nSelect the ‘Performance’ tab, and you will see a screen like the one below:nn nnChoose from the available options to filter your search results and click on the ‘Search’ button:nn# Descriptionn1 Date range from – Click to select a start daten2 Hour and minute from – Click to select a start timen3 Date range to – Click to select an end daten4 Hour and minute to – Click to select an end timen5 Include hours (from, to) – Choose which hours of the day to include stats forn6 User – Select an individual user for which to view statsn7 User group – Choose to view the statistics for a specific user group such as ‘Operators’ or ‘Admin’n8 Department – Choose to view the statistics for a specific department, such as ‘Sales’ or ‘Customer service’n9 Department group – Choose a department group (e.g. ‘operators’ or ‘admins’) to view stats forn10 Invitation – Select a proactive invitation for which to view statisticsn11 Search – Click to show the chosen statisticsn

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area, as shown below:nSelect the ‘Statistics – Detailed’ tab, and you will see a screen like the one below:nn nnChoose from the available options to filter your search results and click on the ‘Search’ button:n# Descriptionn1 User – Choose to view the statistics for an individual usern2 User group – Choose to view the statistics for a specific user group such as ‘Operators’ or ‘Admin’n3 Group by – choose to group results by Month, Week or Dayn4 Department – Choose to view the statistics for a specific dept such as ‘Sales’ or ‘Customer service’n5 Department group – Choose a department group (e.g. ‘operators’ or ‘admins’) to view stats forn6 Invitation – Select a proactive invitation for which to view statisticsn7 Date range from – Click to select a start daten8 Hour and minute from – Click to select a start timen9 Date range to – Click to select an end daten10 Hour and minute to – Click to select an end timen11 Tick this box to exclude offline requests from the search resultsn12 Tick this box to show only offline requestsn13 Search – Click to show the chosen statisticsnnnHow to filter the iLiveSite Chat Agent StatisticsnLog into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:n nnClick on ‘Statistics/MI’ to access the Management Information area, as shown below:nSelect the ‘Statistics -Agents Statistics’ tab, and you will see a screen like the one below:n nnChoose from the available options to filter your search results and click on the ‘Search’ button:nn# Descriptionn1 Date range from – Click to select a start daten2 Hour and minute from – Click to select a start timen3 Date range to – Click to select an end daten4 Hour and minute to – Click to select an end timen5 User group – Choose to view the statistics for a specific user group such as ‘Operators’ or ‘Admin’n6 Department – Choose to view the statistics for a specific department, such as ‘Sales’ or ‘Customer service’n7 Tick this box to exclude offline requests from the search resultsn8 Tick this box to show only offline requestsn9 Search – Click to show the chosen statistics

Category: iLiveSite Chat

To filter a chat queue by user, click on the ‘Users’ dropdown box (as shown below):nYou can choose by:n• User type (for example, Administrators or Operators)n• Team (for example, Customer Experience Team)n• Individual usern nnChoose the department(s) you wish to include from the available options:nnItem DescriptionnAdministrators Click to select all users with Administrator statusnOperators Click to select all users with Operator statusnJohn Smith Click to select this individual usernPaul Kirkpatrick Click to select this individual usernSophie Baxter Click to select this individual usernnFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

To filter a chat queue by department, click on the ‘All departments’ dropdown box (as shown below):n nChoose the department(s) you wish to include from the available options:nItem DescriptionnCheck all Tick this to select all departments listednOnly online Tick to show only online departmentsnOnly explicit online Tick to show only online departments with available agentsnHide hidden Tick to hide departments marked ‘hidden’nHide disabled Tick to hide departments marked ‘disabled’nCustomer Service Tick to select the ‘Customer Experience Team’ departmentnSales Tick to select the ‘Sales’ departmentnnFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code or Connections > Deployment Code > Page Coden nTick the box labelled ‘Show a ‘leave a message form’ when there are no online operators’.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code or Connections > Deployment Code > Page Code.n nTick the box labelled ‘Show a ‘leave a message form’ when there are no online operators.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can edit the details of a chat via the edit function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.n nnTick the box labelled ‘Disable proactive invitations’.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.n nTick the box labelled ‘Disable online tracking’.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Once you have generated the code, it should be inserted into the “body” section of your web page’s HTML code.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can copy a chat to the clipboard via the copy chat function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code or Connections > Deployment Code > Page Code.nChoose your HTTP mode from the dropdown boxnFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code or Connections > Deployment Code > Page Code.nChoose your language from the dropdown boxnFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code or Connections > Deployment Code > Page Code.nSelect the ‘Design’ tab and choose a theme from the ‘Theme’ dropdown box.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can edit a visitor’s nickname via the edit function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can edit a visitor’s telephone number via the edit function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can change the owner of a chat via the transfer function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can edit a visitor’s email address via the edit function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can change the language of a chat via the language function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code or Connections > Deployment Code > Page Code.nEnter the agent’s unique operator ID into the ‘Operator ID’ box.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Chats can be auto-translated via the chat window.

The left-hand side of the chat screen (below) displays information about the chat and offers several options:

ItemDescription
1The current duration of the chat
2Click to send your reply
3Send a recorded message to the visitor
4Auto translate the visitor’s message
5Send a delayed canned message to the visitor
6Click to put the current chat on hold/resume
7Access emojis
8Select a canned message from the dropdown list
9Enter text to search through canned messages
10Fill the text area with your selected canned message

To auto-translate a chat, click on the “Auto-translate” button (4) as shown above.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can attach a file to a chat via the attach function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can assign a chat to a specific department via the edit function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can add remarks to a chat via the functions bar on the right-hand side of the chat window:n nFor more information, please refer to the iLiveSite Chat User Guide.n

Category: iLiveSite Chat

It’s very simple to add iLiveSite Chat to a web page. You only need to paste some automatically generated code into your existing code for the service to become live.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

It’s very simple to add iLiveSite Chat to a web page. You only need to paste some automatically generated code into your existing code for the service to become live.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nClick on Connections > Deployment Code > Widget Code.nSelect the ‘Design’ tab and enter a value for the identifier.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can add a nickname via the edit function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can add a visitor’s telephone number via the edit function ( ) on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

You can add a subject to a web chat via the detailed information shown on the right-hand side of the chat window.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Log into the Management Dashboard. nClick on Your Services > iText > iText Chat. nYou will see the following menu:nn nnClick on ‘Statistics/MI’ to access the Management Information area.nFor more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

iText Chat is accessed via the Management Dashboard. Log into the Management Dashboard. Click on Your Services > iText > iText Chat.

For more information, please refer to the iLiveSite Chat User Guide.

Category: iLiveSite Chat

iLiveSite Chat is simple for your visitors to use.

The design of iLiveSite Chat is customisable, but the functions are similar in every instance.

Below is an example of the iLiveSite Chat service.

In this example, iLiveSite Chat appears as a widget at the bottom right of the web page:

Once the customer clicks on the widget, the chat window opens:

Once the visitor fills out the short form and then clicks on ‘Start Chat’, the following screen appears:

The visitor types a message then clicks on or presses their ‘Enter’ button to send it.

In the above example, the visitor is number three in the queue. Once the visitor reaches the front of the queue, a customer service agent will respond

For more information,  please refer to the “Visitor View” section of the iLiveSite Chat User Guide.

Category: iLiveSite Chat

Load More