iConnecTel launched its first services as long ago as 1997.
Back then we specialised in web call back services which helped businesses to reduce customer abandonment and increase sales.
These days we still provide call back technology, but we’ve also developed a huge range of other services designed to improve businesses’ internal and external communications and speed-to-answer.
Because we believe that effective and reliable communication is the cornerstone of any successful business, we employ highly robust, fault tolerant, Service Oriented Architecture (SOA), across our network. We have a proven track record of delivering outstanding services and solutions in line with strict SLAs.
Our hands-on approach and exceptional customer care are what set us apart from other suppliers within the communications industry, and this is just one reason why the majority our clients partner with us for 10 years or more.
All our services are fully scalable and affordable for businesses of any size. Our clients include large corporations, for example, one of the world’s largest banks, as well as many medium and small-sized companies.
We pride ourselves on working closely with all our clients to tailor our communication services to their exact needs. This dedication to service quality and results are what has made us a leader in the field of business communications for more than two decades.
No matter what your communication needs are, from SMS to web chat or voice, we have the experience, expertise and technology to help your business become a market leader.
From simple chat windows to advanced call centre management services to bespoke APIs, we can meet all your communication needs.
Finally, all our services are provided with a comprehensive customer data security guarantee, which ensures security and confidentiality across our services network.
Five Nines ( 99.999% ) Uptime
Our services have experienced uptime of more than 99.999% over the last 15 years and, thanks to our distributed, cloud-based service model, we expect our future uptime statistics to be even more impressive.
Our services are provided with an ROI guarantee. Put simply, if they don’t increase your bottom line – you don’t pay for them. Before your services are up and running, we work together to set ROI targets that are specific to your business. Those targets are then continuously monitored and used to demonstrate how effective our services are at improving sales.
You can automatically earn Development Credit as you subscribe to, and use our services. Credits can be ‘cashed in’ with us at any point in return for customised improvements to your services. For example, Development Credits can be used for professional services, service development, or to create bespoke service configurations.