iConnectel i800 Click to Call improves online conversion rates, by removing on-hold, call costs and IVR menus, thus directly connecting customers & prospecs to the right company representative at the right time.
With i800 helpful contextual data can be pushed to contact centre agents pre-call, meaning agents know what the call is about and how to deal with it before speaking to the customer directly.
more | see how i800 Click to Call works...
i800 for email campaigns | i800 for banner ads | i800 for sms | i800 for e-documents
Resellers: Click to Talk to one of our consultants today to find out how you can start offering click to call services to your clients via your very own iNodz Console.
iConnectel iQueue Manager, our adaptive contact centre queue management service, will enable your business to quickly realise an increases in peak call handling capacity and a reduction in call abandonment, without the normal increase in costs.
Reduce Costs: Increase call capacity without the expense of employing, training and managing more company representatives
Speak to more customers: Virtually queue as many call-back requests as necessary to cope with daily peak call volumes or extra ordinary events
Level Loads: Move non-urgent call volumes out of peak periods and increase productivity to achieve more sales and assist more customers
Maintain your KPI's: Maintain and improve performance across the business
more | Click to Talk to one of our Customer Experience Managers to arrange a live demonstration or trial.