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If you are are serious about generating more high quality
leads and increasing sales, whilst delivering a great customer
experience to ultimately build brand loyalty, then iConnectel
have a service for you.
With no hardware
to purchase and no software
to install and manage, iConnectel network services take just
minutes to deploy, and better still, they start to deliver
Guaranteed
ROI from the very moment they are switched
on.
If
iConnectel could provide you with a real-time list of
customers and prospects who are about to abandon your
shopping cart, would that be of value to you? |
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iConnectel
i800
Click to Call
improves online conversion rates, by removing on-hold,
call costs and IVR menus, thus directly connecting customers
& prospecs to the right company representative at
the right time - resulting in reduced website abandonment
and happier, loyal customers.
Besides this, customer details and helpful contextual
data can be presented to contact centre agents pre-callback,
meaning agents know what the call is about and how to
deal with it, before speaking to the customer directly,
which helps to shorten call length and instantly increases
customer satisfaction.
more info or see
how i800 Click to Call works... |
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If
iConnectel could provide you with a real-time list
of callers who are about to give up and abandon your
inbound call queues, would that be of value to you? |
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iConnectel
iQueue
Manager, our adaptive contact centre
queue management service, will enable your business
to quickly realise an increases in peak call handling
capacity and a reduction in call abandonment, without
the normal increase in costs.
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Reduce
Costs: Increase call capacity without
the expense of employing, training and managing
more company representatives
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Speak
to more customers: Virtually queue as
many call-back requests as necessary to cope with
daily peak call volumes or extra ordinary events
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Level
Loads: Move non-urgent call volumes out
of peak periods and increase productivity to achieve
more sales and assist more customers
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Maintain
your KPI's: Maintain and improve performance
across the business
more info or Click
to talk to one of our consultants to arrange demonstration
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iConnectel
Professional Services & Customised Development
Find
out more
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