FEATURES INCLUDED
Service Level Agreement
- This
is the most important part of choosing a service
provider, the lowest price is not always the
best if it means sacrificing speed, availability
and support staff who know what they are talking
about. iConnectel pride themselves
on the highest levels of quality and customer
service. iConnectel Service
Availability has been a consistent 99.99% for
the past three years and guaranteed this service
level.
24X7 Support- iConnectel are
committed to providing customers with the highest
level of technical support and service levels in
the industry today. iConnectel's technicians
are experts in their field, not only keeping first-class
client services standards but also providing friendly
and quality technical advice whenever necessary.
Call Back Operating Hours
- Each call back service can be configured
to match your business hours of operation. Customers
attempting to call your company outside of business
hours can be presented a unique a text message,
routed to a Secondary Telephone Number or provided
an e-mail address to forward their inquiry to.
PBX Integration - iConnectel have
a number of configuration settings within the service
that allow for PBX Integration. iConnectel support
PBX Prefix, Suffix, Automated/Live Attendants extension
routing. Contact
Us if you have a unique requirement.
Attendant Support - Many
of your callers call from telephone extensions attached
to a PBX. Most company numbers are answered either
by a live attendant or an automated attendant. iConnectel's Web
Call Back Service handles these scenarios through
Voice Routing or Auto Routing. Be sure your service
provider has this capability or you could be missing
customer calls.
Call Retry - What
happens if your line is busy? No problem. iConnectel are
the only service that allows you to configure the
call retry cycles and pause times between attempts
that suites your business.
Call Flow Configuration - iConnectel can
setup a number of different call flows to accommodate
your business model. Do you want the Customer to
be called first, then the Contact Center, or visa
versa? Contact
Us if you have a unique requirement or
if you would like to consult us on best practices.
Secure Infrastructure - Today
many major corporations outsource services to third
parties. These services require the presentation,
storage, processing, transfer and handling of sensitive
customer data. iConnectel provide
its customers the piece of mind that its computing
infrastructure meets industry accepted standards
for network, storage and physical security. Contact
Us for more information.
Automated Abuse Management
- The Internet can be a dangerous
place. Recent statistics show that an unprotected
server will be identified by hackers within 24
hours and penetrated not long after. We have
a number of abuse prevention and management tools
in place that prevent these types of attacks. iConnectel ensures
that your services are protected from intrusions
and denial of service attacks. Contact
Us for more information.
Customer Portal -
Management and service configuration can be performed
anytime and anywhere with a 128Bit SSL enabled web
browser. If you need to make changes to existing
services, add services, access resources, view statistics
or manage your account, it's all available online.
Service Statistics - See
how effective your websites and marketing programs
are. View by service the number of customer calls
you have had by hour, day, month and year. View by
service the number of minutes of talk time by hour,
day, month and year.
Billing - Control
and monitor your communications costs. View account
statements, invoices, call charges and payments.
Choose your method of payment and control your iConnectel wallet
information.
Caller Blocking -
Sometimes you need to be able to block specific telephone
numbers from calling you. We offer two methods of
implementing a block. Your customer service representatives
may block a caller from calling again by using iConnectel interactive
voice response system at the end of a call. The second
method of implementing a block is through the service
configuration menu on the customer portal. Call blocking
can be turned on and off as your needs require.
IP Blocking -
You may decide to block certain IP addresses from
using your service. What ever your reason (Blocking
a Competitor or Abuse Management) IP's can be specifically
blocked through the configuration menu on the customer
portal.
World Wide Service & Localisation
- Offer your customers, no matter
where they are on the planet, direct access to
your companies representatives in one of 10 supported
languages.
Geographic Blocking -
For many businesses it does not make sense to accept
calls outside of a specific region. iConnectel allows
you to limit which telephone number ranges your service
will accept. Blocking can also be established for
Mobile numbers if required.
Button Library -
Access implementation resources including button
samples that are free to use and modify. Choose the
style of form and customize it with your logo.
OPTIONS & ADD-ONS
Secure Forms/SSL Web Service
- Want the added security of secure
forms or point to point security. Call
us for Pricing
Custom Form/Hosted Form -
Choose from any number of form templates or design
your own. iConnectel will
host them for you.
Application Programing
Interface - Access iConnectel's implementation
guide and API's for full customization control
allowing you to integrate your applications and
web site.
PRICING
Call
us for Pricing |
